Notice history

Aug 1, 2023

REF: CHN-5628 - Intergrid Emerency Planned Maintenance Notification - 29/08/2023

Planned
August 29, 2023 at 14:00UTC
Planned
August 29, 2023 at 14:00UTC
Change Description : Intergrid Emergency Planned Maintenance Work Change Ticket Number : CHN-5628 Change Start Time : 30/08/2023 12:00 AM AEST Change End Time : 30/08/2023 06:00 AM AEST Expected Impact: High Hazard Condition Services Affected: Dedicated, virtual servers and colocation services. Locations Affected: Brisbane Intergrid's supply partner has scheduled an emergency planned maintenance window to perform fiber cable repair activities. Due to the nature of the work, the Brisbane Data Centre-hosted services will experience high-hazard conditions. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact the technical support team via [email protected]

REF: CHN-5560 - Intergrid Planned Maintenance Notification - 26/08/2023

Planned
August 25, 2023 at 21:00UTC
Planned
August 25, 2023 at 21:00UTC
REF: CHN-5560 - Intergrid Planned Maintenance Notification - 26/08/2023 Change Description: Intergrid planned maintenance work Change Ticket Number: CHN-5560 Change Start Time: 26/08/2023 07:00 AM AEST Change End Time: 26/08/2023 12:00 PM AEST Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to 5GN North Sydney Data Centre (NSDC) Locations Affected: 5GN North Sydney Data Centre (NSDC) The North Sydney Data Centre (NSDC) building authority has scheduled maintenance work to install smart meters at 39 Herbert Street, St Leonards, NSW 2065. Due to the disconnection of the mains supply during the installation, our supply partner team is taking advantage of the opportunity to execute generator load testing (Dark Site Test) at the North Sydney Data Centre (NSDC) at the same time as part of our comprehensive maintenance program. During the maintenance window, North Sydney Data Centre (NSDC) services will experience hazardous conditions for up to 3 hours. This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to your operational environment. This activity includes simulating a mains failure while the mains are still healthy which will bring the generator online. Once the site is stable EPG (Emergency Power Generator) supply, the building authority will disconnect the main supply and our supply partner team will perform various maintenance inspection. The local building authority work will be verified for the completion before returning the site to the mains utility supply. During the maintenance window, the DC Facility Management team and specialist vendors will be onsite to supervise and monitor the health of services. Intergrid Service Management team will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]
In progress
August 23, 2023 at 00:45UTC
In progress
August 23, 2023 at 00:45UTC
Dear customer, Change Description: 5GN planned maintenance work cancellation Change Ticket Number: CHN-5560 Change Start Time: 26/08/2023 07:00 AM AEST Change End Time: 26/08/2023 12:00 PM AEST Locations : 5GN North Sydney Data Centre (NSDC) The North Sydney Data Centre (NSDC) building authority has cancelled the scheduled maintenance window to install smart meters at 39 Herbert Street, St Leonards, NSW 2065. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or technical support team via support channel.

Resolved
August 23, 2023 at 18:12UTC
Resolved
August 23, 2023 at 18:12UTC
We would like to inform our customers that the incident which was impacting dedicated servers at the Perth Data Centre has been resolved. Customer affected should be able to continue using the service as normal. If you have any further difficulties or queries about this incident, please feel free to contact our customer service team. Our apologies for the inconvenience and thank you for your co-operation while addressing this incident.
Investigating
August 23, 2023 at 16:00UTC
Investigating
August 23, 2023 at 16:00UTC
We would like to inform our customers that we have identified the incident which may impact dedicated and virtual servers at the Perth Data Centre. Our engineers are actively working on the service restoration activity as a priority.

Resolved
August 16, 2023 at 17:23UTC
Resolved
August 16, 2023 at 17:23UTC
Resolved We would like to inform our customers that the incident which was impacting dedicated servers at the Perth Data Centre has been resolved. Customer affected should be able to continue using the service as normal. If you have any further difficulties or queries about this incident, please feel free to contact our customer service team. Our apologies for the inconvenience and thank you for your co-operation while addressing this incident.
Investigating
August 16, 2023 at 17:19UTC
Investigating
August 16, 2023 at 17:19UTC
We would like to inform our customers that we have identified the incident which may impact dedicated and virtual servers at the Perth Data Centre. Our engineers are actively working on the service restoration activity as a priority.

REF: CHN-5515 - Intergrid Planned Maintenance Notification - 10/08/2023

Planned
August 10, 2023 at 11:00UTC
Planned
August 10, 2023 at 11:00UTC
Change Description: Intergrid planned maintenance work. Change Ticket Number: CHN-5515 Change Start Time: Thu, 10 Aug, 2023 9:00 PM AEST Change End Time: Fri, 11 Aug, 2023 12:00 AM AEST Expected Impact: Support portal will be unavailable up to 2 hours. Services Affected: Intergrid Support Portal The Intergrid team has scheduled planned maintenance work to upgrade the software on the support portal. During the maintenance window, the Intergrid customer support portal will be unavailable for up to 2 hours. For any emergency requests during the maintenance window, please contact our support team via [email protected] or call support team on 1300 351 609 (Australia) or +61363610511 (International). Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please technical support team via [email protected]

Jul 1, 2023

REF: CHN-5264 - Intergrid Planned Maintenance Notification - 19/07/2023

Planned
July 19, 2023 at 13:00UTC
Planned
July 19, 2023 at 13:00UTC
Change Description: Intergrid Planned maintenance work. Change Ticket Number: CHN-5264 Change Start Time: 19/07/2023 11:00 PM AEST Change End Time: 20/07/2023 03:00 AM AEST Expected Impact: Outage - Up to 3 hours. Services Affected: Transit service - Canberra hosted dedicated servers. Locations Affected: Megaport Internet Exchange Intergrid supply partner has scheduled a planned window to perform software upgrade. The network device your service terminates on requires a software upgrade to resolve software bugs and maintain ongoing vendor support. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Jun 1, 2023

REF: CHN-4840 - 5GN Planned Maintenance Notification - 03/06/2023

Planned
June 2, 2023 at 22:00UTC
Planned
June 2, 2023 at 22:00UTC
Change Description: Intergrid Partner Planned Maintenance Notification (UPS B) Change Ticket Number: CHN-4840 Change Start Time: 03/06/2023 08:00 AM AEST. Change End Time: 03/06/2023 08:00 PM AEST. Expected Impact: No impact – Hazard condition due to loss of UPS redundancy. Services Affected: No Impact - Hazard condition for Sydney Data Centre (SDC) based services. The intergrid partner team has scheduled a planned maintenance window for UPS upgrade works. During these maintenance windows, UPS vendors will carry out preventive maintenance on the UPS system at Sydney Data Centre. An integrid partner team will work with contractors during the planned works in a staged manner, mitigating risk to ensure 100% uptime and ensure the work is completed as quickly as possible. During the maintenance windows, UPS B will be switched into external bypass meaning the B feed of the rack will be supplied by main power and the A feed will be supplied through UPS A. If you need any assistance regarding this maintenance work or any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Intergridstatuspage - Notice history

Aug 1, 2023

Jul 1, 2023

Jun 1, 2023