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Oct 1, 2022
Nov 1, 2022
Dec 31, 2022

Notice history

Dec 1, 2022

5GN Sydney Data Center| INC-161676
  • Investigating
    Investigating

    We would like to inform our customers that we had an incident that impacted dedicated and virtual servers, including colocation services. Our engineers have resolved the fault condition and are monitoring the platform and underlying network elements. We do apologise for any inconvenience this may cause.

Nov 1, 2022

REF: CHN-3901 - Intergrid Planned Maintenance Notification - 29/11/2022
  • Planned
    November 29, 2022 at 00:30
    Planned
    November 29, 2022 at 00:30

    Change Description: Intergrid supply partner maintenance work Change Ticket Number: CHN-3901 Change Start Time: 29/11/2022 11:30 AM AEDT Change End Time: 29/11/2022 08:00 PM AEDT Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to Perth Data Centre Locations Affected: Perth Data Centre Intergrid Supply Partner team has scheduled a planned maintenance window to perform power cabling replacement works to improve our power redundancy. There is no expected impact to your services, as supply partner team will be replacing these cables one at a time to ensure power redundancy is maintained through the window. Intergrid Service Management team will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

REF: CHN-3900 - Intergrid Planned Maintenance Notification - 28/11/2022
  • Planned
    November 27, 2022 at 20:00
    Planned
    November 27, 2022 at 20:00

    Change Description: Intergrid supply partner maintenance work Change Ticket Number: CHN-3900 Change Start Time: 28/11/2022 07:00 AM AEDT Change End Time: 28/11/2022 05:00 PM AEDT Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to Auckland Data Centre Locations Affected: Auckland Data Centre Intergrid Supply Partner team has scheduled a planned maintenance window to perform power cabling replacement works to improve our power redundancy. There is no expected impact to your services, as supply partner team will be replacing these cables one at a time to ensure power redundancy is maintained through the window. Intergrid Service Management team will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Oct 1, 2022

REF: CHN-3771 - Intergrid Planned Emergency Maintenance Notification - 25/10/2022
  • Planned
    October 24, 2022 at 19:00
    Planned
    October 24, 2022 at 19:00

    Change Description: Intergrid Planned Emergency Maintenance Work Change Ticket Number: CHN-3771 Change Start Time: 25/10/2022 06:00 AM AEDT Change End Time: 25/10/2022 07:00 AM AEDT Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - dedicated servers Locations Affected: Sydney Data Centre (SDC) Intergrid team has scheduled a planned maintenance window to perform emergency network maintenance work at Sydney Data Centre (SDC). This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to operational environment. Intergrid Service Management team will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Network outage at SDC
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We would like to inform our customers that the incident which was impacting dedicated servers at the Sydney Data Centre has been resolved. Customer affected should be able to continue using service as normal. If you have any further difficulties or queries about this incident, please feel free to contact our customer service team. Our apologies for the inconvenience and thank you for your co-operation while addressing this incident.

  • Update
    Update

    Our senior engineers are still continuing the investigation of the fault condition for the affected network element at the Sydney Data Centre. We will be providing an update on this incident at 06:30 PM AEDT. The service restoration activity is taking longer than expected, and we apologise for any inconvenience this may cause and will continue to provide updates on the progress.

  • Update
    Update

    Our senior engineers are working on the investigation process for the incident which is impacting dedicated servers at the Sydney Data Centre. We will be providing an update on this incident at 05:30 PM AEDT. We apologise for any inconvenience this may cause and will continue to provide updates with the progress.

  • Update
    Update

    Our engineers are continuing to work on service restoration activity for the incident which is impacting dedicated servers at the Sydney Data Centre. We will be providing an update on this incident at 04:00 PM AEDT. We appreciate your patience while our engineers work to resolve this as priority.

  • Investigating
    Investigating

    We would like to inform our customers that we have Identified the incident which may impact dedicated servers at the Sydney Data Centre. Our engineers are actively working on the service restoration activity as a priority. Next update: 22/10/2022 03:00 PM AEDT

REF: CHN-3687 - Intergrid Planned Maintenance Notification - 19/10/2022
  • Planned
    October 18, 2022 at 19:00
    Planned
    October 18, 2022 at 19:00

    Change Description: Intergrid Supply Partner planned maintenance work Change Ticket Number: CHN-3687 Change Start Time: 19/10/2022 06:00 AM AEDT Change End Time: 19/10/2022 07:00 PM AEDT Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to Brisbane Data Centre (BDC) Locations Affected: Brisbane Data Centre (BDC) Intergrid Supply Partner team has scheduled a planned maintenance window to perform network maintenance work at Brisbane Data Centre (BDC). This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to operational environment. Intergrid Service Management team will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Oct 1, 2022 to Dec 1, 2022

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