Intergridstatuspage - Notice history

All systems operational

Intergrid Backup Cloud - Operational

100% - uptime
Aug 1, 2022 · 100.0%Sep 1, · 100.0%Oct 31, · 100.0%
Aug 1, 2022
Sep 1, 2022
Oct 31, 2022

Notice history

Oct 1, 2022

Network outage at SDC
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We would like to inform our customers that the incident which was impacting dedicated servers at the Sydney Data Centre has been resolved. Customer affected should be able to continue using service as normal. If you have any further difficulties or queries about this incident, please feel free to contact our customer service team. Our apologies for the inconvenience and thank you for your co-operation while addressing this incident.

  • Update
    Update

    Our senior engineers are still continuing the investigation of the fault condition for the affected network element at the Sydney Data Centre. We will be providing an update on this incident at 06:30 PM AEDT. The service restoration activity is taking longer than expected, and we apologise for any inconvenience this may cause and will continue to provide updates on the progress.

  • Update
    Update

    Our senior engineers are working on the investigation process for the incident which is impacting dedicated servers at the Sydney Data Centre. We will be providing an update on this incident at 05:30 PM AEDT. We apologise for any inconvenience this may cause and will continue to provide updates with the progress.

  • Update
    Update

    Our engineers are continuing to work on service restoration activity for the incident which is impacting dedicated servers at the Sydney Data Centre. We will be providing an update on this incident at 04:00 PM AEDT. We appreciate your patience while our engineers work to resolve this as priority.

  • Investigating
    Investigating

    We would like to inform our customers that we have Identified the incident which may impact dedicated servers at the Sydney Data Centre. Our engineers are actively working on the service restoration activity as a priority. Next update: 22/10/2022 03:00 PM AEDT

Sep 1, 2022

REF: CHN-3442 - Intergrid Planned Maintenance Notification - 24/09/2022
  • Planned
    September 23, 2022 at 22:00
    Planned
    September 23, 2022 at 22:00

    Change Description: Intergrid Supply Partner planned maintenance work Change Ticket Number: CHN-3442 Change Start Time: 24/09/2022 08:00 AM AEST Change End Time: 24/09/2022 12:00 PM AEST Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to Brisbane Data Centre (BDC) Locations Affected: Brisbane Data Centre (BDC) Intergrid Supply Partner team has scheduled a planned maintenance window to perform generator load testing(Dark Site Test) at Brisbane Data Centre (BDC) as part of comprehensive maintenance program. This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to operational environment. This activity involves simulating a mains failure(main will be available at all times) in order to test the automation of the UPS and generator infrastructure. Whilst site is confirmed to be stable on EPG (Emergency Power Generator) supply, various maintenance inspections will be carried out before returning site back to Utility supply. Intergrid Supply Partner Service Management team, DC Facility Management and specialist vendors will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Aug 1, 2022

Aug 1, 2022 to Oct 1, 2022

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