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Jul 1, 2023
Aug 1, 2023
Sep 30, 2023

Notice history

Sep 1, 2023

No notices reported this month

Aug 1, 2023

REF: CHN-5628 - Intergrid Emerency Planned Maintenance Notification - 29/08/2023
  • Planned
    August 29, 2023 at 14:00
    Planned
    August 29, 2023 at 14:00

    Change Description : Intergrid Emergency Planned Maintenance Work Change Ticket Number : CHN-5628 Change Start Time : 30/08/2023 12:00 AM AEST Change End Time : 30/08/2023 06:00 AM AEST Expected Impact: High Hazard Condition Services Affected: Dedicated, virtual servers and colocation services. Locations Affected: Brisbane Intergrid's supply partner has scheduled an emergency planned maintenance window to perform fiber cable repair activities. Due to the nature of the work, the Brisbane Data Centre-hosted services will experience high-hazard conditions. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact the technical support team via [email protected]

REF: CHN-5560 - Intergrid Planned Maintenance Notification - 26/08/2023
  • Planned
    August 25, 2023 at 21:00
    Planned
    August 25, 2023 at 21:00

    REF: CHN-5560 - Intergrid Planned Maintenance Notification - 26/08/2023 Change Description: Intergrid planned maintenance work Change Ticket Number: CHN-5560 Change Start Time: 26/08/2023 07:00 AM AEST Change End Time: 26/08/2023 12:00 PM AEST Expected Impact: No Impact – Hazard Condition Only Services Affected: Hazard condition - services connected to 5GN North Sydney Data Centre (NSDC) Locations Affected: 5GN North Sydney Data Centre (NSDC) The North Sydney Data Centre (NSDC) building authority has scheduled maintenance work to install smart meters at 39 Herbert Street, St Leonards, NSW 2065. Due to the disconnection of the mains supply during the installation, our supply partner team is taking advantage of the opportunity to execute generator load testing (Dark Site Test) at the North Sydney Data Centre (NSDC) at the same time as part of our comprehensive maintenance program. During the maintenance window, North Sydney Data Centre (NSDC) services will experience hazardous conditions for up to 3 hours. This activity has been planned to ensure the highest operational standards are maintained and to minimize the risk of disruption to your operational environment. This activity includes simulating a mains failure while the mains are still healthy which will bring the generator online. Once the site is stable EPG (Emergency Power Generator) supply, the building authority will disconnect the main supply and our supply partner team will perform various maintenance inspection. The local building authority work will be verified for the completion before returning the site to the mains utility supply. During the maintenance window, the DC Facility Management team and specialist vendors will be onsite to supervise and monitor the health of services. Intergrid Service Management team will monitor the health of services throughout the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

  • In progress
    August 23, 2023 at 00:45
    In progress
    August 23, 2023 at 00:45

    Dear customer, Change Description: 5GN planned maintenance work cancellation Change Ticket Number: CHN-5560 Change Start Time: 26/08/2023 07:00 AM AEST Change End Time: 26/08/2023 12:00 PM AEST Locations : 5GN North Sydney Data Centre (NSDC) The North Sydney Data Centre (NSDC) building authority has cancelled the scheduled maintenance window to install smart meters at 39 Herbert Street, St Leonards, NSW 2065. Should you have any questions or concerns regarding this upcoming maintenance, please contact our Change Management team at [email protected] or technical support team via support channel.

5G Networks Perth Data center | INC- 201436
  • Resolved
    Resolved

    We would like to inform our customers that the incident which was impacting dedicated servers at the Perth Data Centre has been resolved. Customer affected should be able to continue using the service as normal. If you have any further difficulties or queries about this incident, please feel free to contact our customer service team. Our apologies for the inconvenience and thank you for your co-operation while addressing this incident.

  • Investigating
    Investigating

    We would like to inform our customers that we have identified the incident which may impact dedicated and virtual servers at the Perth Data Centre. Our engineers are actively working on the service restoration activity as a priority.

5G Networks Perth Data center | INC-200472
  • Resolved
    Resolved

    Resolved We would like to inform our customers that the incident which was impacting dedicated servers at the Perth Data Centre has been resolved. Customer affected should be able to continue using the service as normal. If you have any further difficulties or queries about this incident, please feel free to contact our customer service team. Our apologies for the inconvenience and thank you for your co-operation while addressing this incident.

  • Investigating
    Investigating

    We would like to inform our customers that we have identified the incident which may impact dedicated and virtual servers at the Perth Data Centre. Our engineers are actively working on the service restoration activity as a priority.

REF: CHN-5515 - Intergrid Planned Maintenance Notification - 10/08/2023
  • Planned
    August 10, 2023 at 11:00
    Planned
    August 10, 2023 at 11:00

    Change Description: Intergrid planned maintenance work. Change Ticket Number: CHN-5515 Change Start Time: Thu, 10 Aug, 2023 9:00 PM AEST Change End Time: Fri, 11 Aug, 2023 12:00 AM AEST Expected Impact: Support portal will be unavailable up to 2 hours. Services Affected: Intergrid Support Portal The Intergrid team has scheduled planned maintenance work to upgrade the software on the support portal. During the maintenance window, the Intergrid customer support portal will be unavailable for up to 2 hours. For any emergency requests during the maintenance window, please contact our support team via [email protected] or call support team on 1300 351 609 (Australia) or +61363610511 (International). Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please technical support team via [email protected]

Jul 1, 2023

REF: CHN-5264 - Intergrid Planned Maintenance Notification - 19/07/2023
  • Planned
    July 19, 2023 at 13:00
    Planned
    July 19, 2023 at 13:00

    Change Description: Intergrid Planned maintenance work. Change Ticket Number: CHN-5264 Change Start Time: 19/07/2023 11:00 PM AEST Change End Time: 20/07/2023 03:00 AM AEST Expected Impact: Outage - Up to 3 hours. Services Affected: Transit service - Canberra hosted dedicated servers. Locations Affected: Megaport Internet Exchange Intergrid supply partner has scheduled a planned window to perform software upgrade. The network device your service terminates on requires a software upgrade to resolve software bugs and maintain ongoing vendor support. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Jul 1, 2023 to Sep 1, 2023

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