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Apr 1, 2022
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Notice history

Jun 1, 2022

No notices reported this month

May 1, 2022

Emergency Intergrid maintenance work.
  • Planned
    May 20, 2022 at 22:51
    Planned
    May 20, 2022 at 22:51

    Dear Valued Customer, Please find the following notification for emergency Intergrid maintenance work. Change Description: Intergrid planned maintenance work Change Ticket Number: CHN-2805 Start Time: 21/05/2022 08:15 AM AEST End Time: 21/05/2022 09:00 AM AEST Expected Impact: Outage - Up to 30 Minutes Services Affected: All services including Dedicated servers Locations Affected: Sydney DC Intergrid team has scheduled emergency maintenance work to reboot the access switch as the CPU is getting high and causing the issue. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our technical support team via [email protected] Regards, Intergrid Change Management Team

  • Update
    May 20, 2022 at 22:32
    Update
    May 20, 2022 at 22:32

    The maintenance has been completed

  • In progress
    May 20, 2022 at 22:28
    In progress
    May 20, 2022 at 22:28

    The maintenance has been started

REF: CHN-2743 - Intergrid Planned Maintenance Notification - 17/05/2022
  • Planned
    May 17, 2022 at 15:00
    Planned
    May 17, 2022 at 15:00

    Change Description: Part of the fault rectification (ATS replacement) Change Ticket Number: CHN-2743 Change Start Time: 17/05/2022 11:00 PM AWST Change End Time: 18/05/2022 01:00 AM AWST Expected Impact: Outage up to 30 mins Services Affected: All services including Dedicated & virtual servers, Network IP transit. Locations Affected: Equinix PE2 Intergrid team has scheduled a planned maintenance window to rectify the fault condition work (ATS replacement). Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our technical support team via [email protected]

5GN - Sydney Data center | Outage
  • Resolved
    Resolved

    The incident has been resolved

  • Update
    Update

    We would like to inform our customers the 5GN - Sydney Data center which was impacting services has been RESOLVED. No further disruptions are anticipated. If you continue to have issues with your service, please do not hesitate to contact our support team on (Email and contact number) Our apologies for the inconvenience that this may have caused.

  • Investigating
    Investigating

    We would like to inform our customers that we have Identified an/the incident which is impacting virtual & dedicated servers. Our engineers are actively working on the service restoration activity as a priority. We appreciate your patience during this time and will continue to provide updates with the progress Next update: 13/05/2022 12:00 PM AEST

Extended Emergency maintenance window (CHN-2726) - #INC-142509
  • Resolved
    Resolved

    Please be advised that our supplier partner has completed the work for extended emergency maintenance work (CHN-2726), which was impacting Hosted services ( Dedicated & Virtual servers ) at Perth - PE2 Equinix location. No further disruptions are anticipated. If you continue to have issues with your service, please do not hesitate to contact our support team on [email protected] Our apologies for the inconvenience this may have caused.

  • Investigating
    Investigating

    We would like to inform our customers that our supply partner has extended the emergency change (CHN-2726) maintenance window, which is currently impacting Hosted services ( Dedicated & Virtual servers ) at Perth - PE2 Equinix location. Customers affected may experience loss of connectivity for the hosted dedicated & virtual servers. We appreciate your patience during this time while we actively work with our supply partner to resolve the issue with high priority. Next update: 10:30 AM (AEST)

REF: CHN-2726 - Intergrid Emergency Maintenance Notification - 06/05/2022
  • Planned
    May 5, 2022 at 22:59
    Planned
    May 5, 2022 at 22:59

    Change Description: Intergrid supply partner emergency maintenance work Change Ticket Number : CHN-2726 Change Start Time : 06/05/2022 06:30 AM (Local time) Change End Time : 06/05/2022 06:00 PM (Local time) Expected Impact : Outage – Up to 45 minutes Services Affected Hosted services - Dedicated & Virtual servers Locations Affected Perth - PE2 Equinix Intergrid supply partner has scheduled an emergency window to perform emergency network maintenance work at Perth PE2 Equinix location. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Apr 1, 2022

Perth Equinix PE2 Fault
  • Resolved
    Resolved

    We would like to inform our customers the Perth Equinix PE2 Fault which was impacting Dedicated & Virtual servers has been RESOLVED. No further disruptions are anticipated. If you continue to have issues with your service, please do not hesitate to contact our support team on (Email and contact number) Our apologies for the inconvenience that this may have caused.

  • Investigating
    Investigating

    We would like to inform our customers that we have Identified one of the PDUs gone faulty at Perth Equinix PE2 Datacenter which is impacting Dedicated & Virtual servers. Our engineers are actively working on the service restoration activity as a priority. We appreciate your patience during this time and will continue to provide updates on the progress Next update: 28/04/2022 12:00 PM AEST

Apr 1, 2022 to Jun 1, 2022

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