Intergridstatuspage - Notice history

REF: SD-29064 - 5GN Planned Maintenance Notification Change Description : 5GN planned maintenance work Change Ticket Number : SD-29064 Change Start Time : 08/11/2025 08:00 AM AEDT Change End Time : 08/11/2024 01:00 PM AEDT Expected Impact : No Impact - Only Hazardous Condition Services Affected : Hazard condition - services connected to 5GN Melbourne Data Centre (MDC) Locations Affected : 530 Collins Street - Melbourne Data Centre (MDC) 5G network team has scheduled a maintenance window to perform annual generator maintenance works at the Melbourne Data Centre (MDC) as part of our comprehensive maintenance program. During the maintenance window, specialist vendors and 5GN DC Facility team will be on-site to perform generator load testing works. This activity involves simulating a mains failure (mains will be available at all times) in order to test the automation of the UPS and generator infrastructure. Whilst the site is confirmed to be stable on EPG (Emergency Power Generator) supply, various maintenance inspections will be carried out before returning the site to Utility supply. 5GN Service Management team, DC Facility Management and specialist vendors will monitor the health of services throughout the change window. This activity has been planned to ensure the highest operational standards are maintained and to minimise the risk of disruption to your operational environment. During the maintenance windows, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with our normal procedures. Should you have any questions or concerns regarding this upcoming maintenance, please contact our technical support team via the support channel.

Change Description: Intergrid planned maintenance work. Change Ticket Number: SD-29572 Change Start Time: 15/10/2025 05:00 PM AEDT Change End Time: 15/10/2025 08:00 PM AEDT Expected Impact: Support portal will be unavailable up to 2 hours. Services Affected: Intergrid Support Portal The Intergrid team has scheduled planned maintenance work to upgrade the software on the support portal. During the maintenance window, the Intergrid customer support portal will be unavailable for up to 2 hours. For any emergency requests during the maintenance window, please contact our support team via [email protected] or call support team on 1300 351 609 (Australia) or +61 3 7053 5301 (International). Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please technical support team via [email protected]