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May 1, 2022
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Notice history

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Jul 1, 2022

JUL28
REF: CHN-2938 - Intergrid Planned Maintenance Notification - 28/07/2022 - Day 3
CompletedMaintenance9 hours
  • PlannedJuly 28, 2022 at 12:00UTC

    Change Description : Intergrid Planned maintenance work Change Ticket Number : CHN-2938 Change Start Time : 28/07/2022 10:00 PM AEST Change End Time : 29/07/2022 06:00 AM AEST Expected Impact : No Outage - Hazardous Condition Services Affected : Dedicated servers - IPMI access only Locations Affected : Sydney, Perth, Adelaide, Canberra and Auckland locations. Intergrid peering partner has scheduled a planned maintenance window to perform network maintenance work at multiple locations(Sydney, Perth, Adelaide, Canberra and Auckland). During this maintenance window, customers with dedicated server will experience hazardous condition for Intelligent Platform Management Interface (IPMI) access. No outage condition anticipated. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

JUL27
REF: CHN-3069 - Intergrid Planned Maintenance Notification - 27/07/2022 - Day 2
CompletedMaintenance9 hours
  • PlannedJuly 27, 2022 at 12:00UTC

    Change Description : Intergrid Planned maintenance work Change Ticket Number : CHN-3069 Change Start Time : 27/07/2022 10:00 PM AEST Change End Time : 28/07/2022 06:00 AM AEST Expected Impact : No Outage - Hazardous Condition Services Affected : Dedicated servers - IPMI access only Locations Affected : Sydney, Perth, Adelaide, Canberra and Auckland locations. Intergrid peering partner has scheduled a planned maintenance window to perform network maintenance work at multiple locations(Sydney, Perth, Adelaide, Canberra and Auckland). During this maintenance window, customers with dedicated server will experience hazardous condition for Intelligent Platform Management Interface (IPMI) access. No outage condition anticipated. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

JUL26
REF: CHN-3070 - Intergrid Planned Maintenance Notification - 26/07/2022 - Day 1
CompletedMaintenance9 hours
  • PlannedJuly 26, 2022 at 12:00UTC

    Change Description : Intergrid Planned maintenance work Change Ticket Number : CHN-3070 Change Start Time : 26/07/2022 10:00 PM AEST Change End Time : 27/07/2022 07:00 AM AEST Expected Impact : No Outage - Hazardous Condition Services Affected : Dedicated servers - IPMI access only Locations Affected : Sydney, Perth, Adelaide, Canberra and Auckland locations. Intergrid peering partner has scheduled a planned maintenance window to perform network maintenance work at multiple locations(Sydney, Perth, Adelaide, Canberra and Auckland). During this maintenance window, customers with dedicated server will experience hazardous condition for Intelligent Platform Management Interface (IPMI) access. No outage condition anticipated. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

JUL25
REF: CHN-3125 - Intergrid Planned Maintenance Notification - 26/07/2022
CompletedMaintenance8 hours
  • PlannedJuly 25, 2022 at 22:00UTC

    Change Description: Intergrid Planned maintenance work Change Ticket Number: CHN-3125 Change Start Time: 26/07/2022 08:00 AM AEST Change End Time: 26/07/2022 04:00 PM AEST Expected Impact: No Outage Services Affected: Maintenance - Uninterruptible Power Supply (UPS) Locations Affected: Sydney Data Centre (SDC) Change Detail: As part of ongoing maintenance program, Intergrid supply has scheduled a planned change window to perform maintenance work on uninterruptible power supply (UPS). As the works will be undertaken one system at a time, they will be performed without disruption to the operational environment by putting the UPS into a bypass, resulting in a reduced redundancy during the scheduled window. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

JUL21
REF: CHN-3160 - Intergrid Planned Maintenance Notification - 22/07/2022
CompletedMaintenance8 hours
  • PlannedJuly 21, 2022 at 22:00UTC

    Change Description: Intergrid Planned maintenance work Change Ticket Number: CHN-3160 Change Start Time: 22/07/2022 08:00 AM AEST Change End Time: 22/07/2022 04:00 PM AEST Expected Impact: No Outage – Only Low Hazard Condition Services Affected: Maintenance - Uninterruptible Power Supply (UPS) Locations Affected: Brisbane Data Centre (BDC) Change Detail: As part of ongoing maintenance program, Intergrid supply has scheduled a planned change window to perform maintenance work on uninterruptible power supply (UPS). As the works will be undertaken one system at a time, they will be performed without disruption to the operational environment by putting the UPS into a bypass, resulting in a reduced redundancy during the scheduled window. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

Jun 1, 2022

No notices reported this month

May 1, 2022

MAY20
Emergency Intergrid maintenance work.
CompletedMaintenance1 hour
  • PlannedMay 20, 2022 at 22:51UTC

    Dear Valued Customer, Please find the following notification for emergency Intergrid maintenance work. Change Description: Intergrid planned maintenance work Change Ticket Number: CHN-2805 Start Time: 21/05/2022 08:15 AM AEST End Time: 21/05/2022 09:00 AM AEST Expected Impact: Outage - Up to 30 Minutes Services Affected: All services including Dedicated servers Locations Affected: Sydney DC Intergrid team has scheduled emergency maintenance work to reboot the access switch as the CPU is getting high and causing the issue. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our technical support team via [email protected] Regards, Intergrid Change Management Team

  • UpdateMay 20, 2022 at 22:32UTC

    The maintenance has been completed

  • In progressMay 20, 2022 at 22:28UTC

    The maintenance has been started

MAY17
REF: CHN-2743 - Intergrid Planned Maintenance Notification - 17/05/2022
CompletedMaintenance2 hours
  • PlannedMay 17, 2022 at 15:00UTC

    Change Description: Part of the fault rectification (ATS replacement) Change Ticket Number: CHN-2743 Change Start Time: 17/05/2022 11:00 PM AWST Change End Time: 18/05/2022 01:00 AM AWST Expected Impact: Outage up to 30 mins Services Affected: All services including Dedicated & virtual servers, Network IP transit. Locations Affected: Equinix PE2 Intergrid team has scheduled a planned maintenance window to rectify the fault condition work (ATS replacement). Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact our technical support team via [email protected]

5GN - Sydney Data center | Outage
ResolvedMajor outage28 minutes
  • ResolvedUTC

    The incident has been resolved

  • UpdateUTC

    We would like to inform our customers the 5GN - Sydney Data center which was impacting services has been RESOLVED. No further disruptions are anticipated. If you continue to have issues with your service, please do not hesitate to contact our support team on (Email and contact number) Our apologies for the inconvenience that this may have caused.

  • InvestigatingUTC

    We would like to inform our customers that we have Identified an/the incident which is impacting virtual & dedicated servers. Our engineers are actively working on the service restoration activity as a priority. We appreciate your patience during this time and will continue to provide updates with the progress Next update: 13/05/2022 12:00 PM AEST

Extended Emergency maintenance window (CHN-2726) - #INC-142509
ResolvedPartial outage50 minutes
  • ResolvedUTC

    Please be advised that our supplier partner has completed the work for extended emergency maintenance work (CHN-2726), which was impacting Hosted services ( Dedicated & Virtual servers ) at Perth - PE2 Equinix location. No further disruptions are anticipated. If you continue to have issues with your service, please do not hesitate to contact our support team on [email protected] Our apologies for the inconvenience this may have caused.

  • InvestigatingUTC

    We would like to inform our customers that our supply partner has extended the emergency change (CHN-2726) maintenance window, which is currently impacting Hosted services ( Dedicated & Virtual servers ) at Perth - PE2 Equinix location. Customers affected may experience loss of connectivity for the hosted dedicated & virtual servers. We appreciate your patience during this time while we actively work with our supply partner to resolve the issue with high priority. Next update: 10:30 AM (AEST)

MAY5
REF: CHN-2726 - Intergrid Emergency Maintenance Notification - 06/05/2022
CompletedMaintenance1 hour
  • PlannedMay 5, 2022 at 22:59UTC

    Change Description: Intergrid supply partner emergency maintenance work Change Ticket Number : CHN-2726 Change Start Time : 06/05/2022 06:30 AM (Local time) Change End Time : 06/05/2022 06:00 PM (Local time) Expected Impact : Outage – Up to 45 minutes Services Affected Hosted services - Dedicated & Virtual servers Locations Affected Perth - PE2 Equinix Intergrid supply partner has scheduled an emergency window to perform emergency network maintenance work at Perth PE2 Equinix location. Intergrid Service Management Centre will monitor the health of the services through the change window. Should you have any questions or concerns regarding this upcoming maintenance, please contact technical support team via [email protected]

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